Privacy is extremely important for patients and their loved ones in the hospital environment. For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed. These are the realities we face and sometimes there is little we can do in the present time to place patients in private rooms or care settings. In our experience as coaches, communication and setting expectations is critically important. Despite these circumstances, these patients will still receive excellent quality, compassionate care. The following rapid improvement resource guide is designed as a conversation starter between you and your team to communicate with patients and ensure they recognize the excellent care they are receiving.
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