Call Center Support
Ensuring the highest quality communications for your organization
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Partner with Proven Experts
As a leading provider of inbound and outbound call center services, PRC has extensive experience in handling sensitive patient information and delivering outstanding customer service. Our nationwide call center handles more than 50,000 calls per day, providing expert support to organizations of all sizes. We customize our quality assurance program for each client organization and record all calls for training purposes. Similarly, our robust reporting system provides real-time insights into call center performance, allowing our clients to monitor the success of their campaigns and identify areas for improvement.
Uphold Your Standard of Excellence
We customize our quality assurance program for each client organization and record all calls for training purposes. Our training team works closely with each client to develop a customized training program and become an extension of their organization. Similarly, our robust reporting system provides real-time insights into call center performance, allowing our clients to monitor the success of their campaigns and identify areas for improvement.
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We are
Experts
Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.
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We Are
Reliable
Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.
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We Are
Your Partner
Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.
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We Are
Exceptional
Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Explore Other Solutions
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Patient Experience
Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .
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Community Health
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
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Consumer & Brand
Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.
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Employee & Physician Experience
Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.
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Call Center
Handling sensitive information as a leading provider of inbound and outbound call center services.
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Public Health
Supporting a variety of public health initiatives with an eye on healthcare excellence.