As the final step in a patient’s hospital stay, the transition home following discharge requires care teams expand the focus on the continuum of care in providing an excellent patient experience. PRC’s Care Support Calls follow up with patients and caregivers prior to patient experience survey administration to support their safe transition home. Through these calls, your hospital has an opportunity to identify errors and reduce readmission, boost patient loyalty, cultivate an effective feedback loop for hospital leaders, and reinforce your commitment to healthcare excellence.
Create Safer Patient Outcomes
Patients with negative perceptions of involvement in their care and written discharge instructions have a 54% higher chance of readmission than those with positive perceptions. Further, 82% of hospitals faced readmissions penalties in 2019.
These statistics shed light on the safety, emotional, and economical costs to unnecessary readmissions, so Care Support Calls work to ensure your patients are equipped for their transition home from the hospital, emergency department, or ambulatory care environment.
Create a Real-Time Feedback Loop
During Care Support Calls, our CARES-certified interviewing team connects with patients as early as within 24 hours of discharge and verify patient adherence with discharge instructions. In addition to improving patient experience, Care Support Calls can further a culture of patient safety by probing for risks that may result in readmission and determining instances where further support is needed. All call outcomes, including any risks, are reported to you on PRC’s online risk reporting platform, PRCAlertView.com, which updates in real time to ensure timely management of post-discharge risks.
Lighten Managerial Burden
Most organizations are working on some form of discharge calls, costing significant staff time and resources without getting the maximum benefit. The combination of Care Support Calls and PRC AlertView reporting lifts managerial burden by giving hospital leaders an accessible tool to triage post-discharge risks, collect data to meet accreditation requirements, and ultimately reduce hospital readmission rates.
Show Your Dedication to Patient Wellbeing
"[We are] proud of our CARES-certified interview team who will extend your mission into the homes of your patients and ensure your pursuit of excellence transcends your facility walls for quality and experience of care."
Joe Inguanzo, Ph.D.
President and CEO, PRC
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