PRC’s PX Success Series “Confidence in the Questions” sessions provide a framework for understanding the branches of patient perception research, the focus of measurement for CAHPS® versus Loyalty surveys, the types of questions that are asked of patients, the measurement scales used for quantitative feedback, and the opportunity your patients have for providing qualitative feedback. PRC partners with each organization to determine the set of questions that are asked of your patients. PRC has many base surveys to assist with this; to learn more, please reach out to your service team.
In this video, PRC equips you with the following learning objectives:
- Understanding the important difference between loyalty and CAHPS measurement scales
- Understanding the difference between quantitative and qualitative measurement
- Understanding the common questions that are asked of patients and the purpose of various measures
- How to view the questions asked of your survey by utilizing the View Survey feature on PRC EasyView®