Response Rates

Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores. read more

Engagement & Unification

The complexity of healthcare requires you to view your organization from multiple angles. That's why PRC synthesizes patient research in order to offer the best in healthcare engagement. read more

Medical Group Measurement

CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. read more


With expertise across the board, PRC can help clients navigate a sea of government-required surveys while capitalizing on opportunities to improve performance through custom research for achieving excellence. read more

End-to-End Patient Experience

At PRC, we understand that the patient experience begins long before stepping foot inside a hospital. From the moment a patient decides to seek medical care, every interaction and touchpoint can shape their perception of the healthcare journey. That's why we have developed a comprehensive offering that addresses the entire continuum of care. read more

Key Drivers of Excellence®

Focus your efforts to reap the highest return on your energy. PRC’s Key Drivers of Excellence® identify which factors in your research have the greatest influence over your overall scores. Knowing this helps you focus your resources to maximize performance improvement and return on investment. read more

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Engagement Link®

For better or worse, the employee and patient experience enjoy a symbiotic relationship. By pinpointing exactly where those scores intersect, PRC Engagement Link® pioneers the way you see the bigger picture. From there, our teams can help identify the best strategic direction for each unique unit and department. read more

Excellence & Loyalty

PRC’s data and insights guide your organization towards excellence to drive patient loyalty and strengthen your brand in today’s competitive marketplace. As dedicated partners, our team works with you to customize your research design and meet you where you are to best support your strategic goals. read more

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The Latest Patient Experience & Government Survey Resources

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OAS CAHPS Checklist: Protocol to Best Practices

Join PRC for a review of the components & changes in the OAS CAHPS program as we move towards mandatory data collection & submission.

Nurse comforting a patient before a surgical procedure.
FFY 2024 HCAHPS VBP Update

CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems, including updates for the VBP program.

Learn More

Explore Other Solutions

Community Health Needs Assessment

Community Health Needs Assessment

Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors. read more

Consumer & Brand

Consumer & Brand

PRC’s comprehensive Consumer & Brand Study provides you with reliable data to understand how your hospital’s services stack up against the competition. read more

Employee Experience

Employee Experience

Addressing the most critical areas for your employees, healthcare leaders utilize custom data and reporting tools to affect positive, sustainable change. read more

Physician Partnership Solutions

Physician Partnership Solutions

A hospital is only as strong as its physicians; PRC transforms insights into action plans, making your organization an excellent place to practice medicine. read more