The Latest Patient Experience & Government Survey Resources
How Your HCAHPS Data Gets Used
Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.
When the Patient Experience Shifts: Findings and Implications from our Nationwide Analysis
Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.

How Your HCAHPS Data Gets Used
Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.

When the Patient Experience Shifts: Findings and Implications from our Nationwide Analysis
Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.

Key Drivers of Excellence®
Focus your efforts to reap the highest return on your energy. PRC’s Key Drivers of Excellence® identify which factors in your research have the greatest influence over your overall scores. Knowing this helps you focus your resources to maximize performance improvement and return on investment. read more
Engagement Link®
For better or worse, employee engagement and patient experience enjoy a symbiotic relationship. By pinpointing exactly where those scores intersect, PRC Engagement Link® pioneers the way you see the bigger picture. From there, our teams can help identify the best strategic direction for each unique unit and department. read more


Excellence & Loyalty
PRC’s data and insights guide your organization towards excellence to drive patient loyalty and strengthen your brand in today’s competitive marketplace. As dedicated partners, our team works with you to customize your research design and meet you where you are to best support your strategic goals. read more
Response Rates
Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores. read more
Engagement & Unification
The complexity of healthcare requires you to view your organization from multiple angles. That's why PRC synthesizes patient research in order to offer the best in healthcare engagement. read more
Medical Group Measurement
CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. read more
CAHPS
With expertise across the board, PRC can help clients navigate a sea of government-required surveys while capitalizing on opportunities to improve performance through custom research for achieving excellence. read more
Explore Other Solutions
Community Health Needs Assessment
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors. read more
Consumer & Brand
PRC’s comprehensive Consumer & Brand Study provides you with reliable data to understand how your hospital’s services stack up against the competition. read more
Employee Engagement
Addressing the most critical areas for your employees, healthcare leaders utilize custom data and reporting tools to affect positive, sustainable change. read more
Physician Partnership Solutions
A hospital is only as strong as its physicians; PRC transforms insights into action plans, making your organization an excellent place to practice medicine. read more