Refine your patient care with an eye for healthcare excellence—one person at a time.
Healthcare is driven by so much more than patching a wound or giving a diagnosis; it’s the experience and perceptions associated with treatment that cultivate patient loyalty and reflect in your hospital’s bottom line. At PRC, we listen carefully to understand your organization’s unique needs, then we apply that understanding to help you turn patient research into action plans that promote excellence in the care you deliver.
With greater demands for accountability and transparency in healthcare, hospitals require a patient experience partner who can navigate government requirements and offer insights tailored to your organizational objectives. Our experts stay updated with all Consumer Assessment of Healthcare Providers and Systems (CAHPS®) programs and Centers for Medicare and Medicaid Services (CMS) updates, and our Excellence Accelerator® coaches implement data driven strategies to lead meaningful improvement. Further, PRC’s industry-leading response rates deliver maximum value-based purchasing reimbursement, allowing you to focus on driving change and hardwiring the best possible patient experience.
Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores. read more
Engagement & Unification
The complexity of healthcare requires you to view your organization from multiple angles. That's why PRC synthesizes patient research in order to offer the best in healthcare engagement. read more
Medical Group Measurement
CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. read more
CAHPS
With expertise across the board, PRC can help clients navigate a sea of government-required surveys while capitalizing on opportunities to improve performance through custom research for achieving excellence. read more
Key Drivers of Excellence®
Focus your efforts to reap the highest return on your energy. PRC’s Key Drivers of Excellence® identify which factors in your research have the greatest influence over your overall scores. Knowing this helps you focus your resources to maximize performance improvement and return on investment. read more
Engagement Link®
For better or worse, the employee and patient experience enjoy a symbiotic relationship. By pinpointing exactly where those scores intersect, PRC Engagement Link® pioneers the way you see the bigger picture. From there, our teams can help identify the best strategic direction for each unique unit and department. read more
Excellence & Loyalty
PRC’s data and insights guide your organization towards excellence to drive patient loyalty and strengthen your brand in today’s competitive marketplace. As dedicated partners, our team works with you to customize your research design and meet you where you are to best support your strategic goals. read more
The Latest Patient Experience & Government Survey Resources
In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.
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Explore Other Solutions
Community Health Needs Assessment
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors. read more
Consumer & Brand
PRC’s comprehensive Consumer & Brand Study provides you with reliable data to understand how your hospital’s services stack up against the competition. read more
Employee Experience
Addressing the most critical areas for your employees, healthcare leaders utilize custom data and reporting tools to affect positive, sustainable change. read more
Physician Partnership Solutions
A hospital is only as strong as its physicians; PRC transforms insights into action plans, making your organization an excellent place to practice medicine. read more
Healthcare is driven by so much more than patching a wound or giving a diagnosis; it’s the experience and perceptions associated with treatment that cultivate patient loyalty and reflect in your hospital’s bottom line. At PRC, we listen carefully to understand your organization’s unique needs, then we apply that understanding to help you turn patient research into action plans that promote excellence in the care you deliver. 
