Patient Experience & Government Surveys

Healthcare is driven by so much more than patching a wound or giving a diagnosis; it’s the experience and perceptions associated with treatment that cultivate patient loyalty and reflect in your hospital’s bottom line. At PRC, we listen carefully to understand your organization’s unique needs, then we apply that understanding to help you turn patient research into action plans that promote excellence in the care you deliver.

With greater demands for accountability and transparency in healthcare, hospitals require a patient experience partner who can navigate government requirements and offer insights tailored to your organizational objectives. Our experts stay updated with all Consumer Assessment of Healthcare Providers and Systems (CAHPS®) programs and Centers for Medicare and Medicaid Services (CMS) updates, and our Excellence Accelerator® coaches implement data driven strategies to lead meaningful improvement. Further, PRC’s industry-leading response rates deliver maximum value-based purchasing reimbursement, allowing you to focus on driving change and hardwiring the best possible patient experience.