PRC empowers healthcare organizations to drive excellence, the gold standard in healthcare. We listen to caregivers and the people they serve, translate feedback into action, and coach leaders to drive results.
Trusted Insights
With industry-leading response rates, it’s no wonder our clients see stronger organizational growth and success in reaching mission goals.
Practical Tools
Never feel lost in your results. Our suite of resources and award-winning support distills your data to top priorities, empowering you and our consultants to deliver sustainable change.
Strategic Advice
Our Excellence Accelerator® team stems from some of the country’s top healthcare organizations, always prioritizing your organization’s unique needs.
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
Solutions
Community Health
With over 25 years of Community Health Needs Assessment experience, PRC is the expert partner to help you best understand health disparities and needs and what they mean for your community. Our solutions monitor population health and offer localized data for your hospital’s service area—all while satisfying IRS requirements, establishing health improvement priorities, and informing your community benefit activities. read more
Consumer & Brand Study
Staying on top in the marketplace—or developing tactics to get there—depends on knowing how your consumers think and make their healthcare decisions. PRC’s Consumer and Brand Study provides you with reliable data and experienced coaching for uncovering which hospitals consumers consider to be the best for specific services, measuring the effectiveness of a recent advertising campaign, and learning what is most important to consumers when they select a hospital. read more
Employee Engagement
PRC Employee Engagement Studies and Engagement Link® don’t just tell you where your employee culture needs to grow. Whether your challenges are retention, burnout, or obtaining Magnet® certification, our talent management solutions assist. Providing predicative analytics of the cultural improvements which most impact your scores, as well as organizational, supervisory, and team-level reports, you’ll discover exactly what makes your employees tick. read more
Patient Experience & Government Surveys
The increased accountability and transparency driving today’s consumer-based healthcare marketplace require a partner attuned to organizational objectives, proficient at navigating government requirements, and focused on delivering transformational insights and thought leadership. Our industry-leading response rates and world-class coaching deliver maximum value-based purchasing reimbursement. Don’t get lost in the red tape; our expert team is always available to help you navigate every step of your loyalty, patient experience, and government surveys. read more
Physician Partnership Solutions
As a thought leader in physician partnership solutions, we thrive when coaching leadership teams as they transform insights into action. See increased admissions, stronger physician collaboration, and sustainable organizational goals, all while strengthening recruitment and decreasing burnout. From physician-convenient, to consulting that fits your unique needs, our physician partnership solutions accelerate your path to engaged excellence. read more
36%
HCAHPS response rate compared to national average of 27%
